|
| Stock and Returns Policy |
 |
|
 |
Untitled Document
Shipping
details and postage costs
While we endeavour
to get items out as quickly as possible, we remain (despite appearnaces!)
a small company with the majority of people involved working full
time in other jobs and covering things in their spare time. Therefore,
please bear with us if your order takes a little longer to process
than expected!
Our web system
calculates postage costs by a table, based on the final value of the
order. However, it is roughly equivalent to:
UK
10% (minimum £1.00, maximum £10.00)
Europe
20% (minimum £2.00)
Rest
of World 30% (minimum £3.00)
We
understand that 30% may seem lot (which is why we have established
distributors and retailers in the USA, Australasia and some parts
of Europe) but from experience this does genuinely reflect the costs
involved with shipping orders. In fact, particularly on larger orders,
we often find that it costs us more in basic shipping costs (before
we take into account packing materials and labour costs) than we are
charging. We have had customers who have requested that we only charge
the actual shipping cost, but they have changed their minds when they
have seen just how much that may be...
|
Stock
Policy
Most items are cast
to order, to ensure the latest version and best quality is supplied.
Should an item not be available, due to remoulding, delayed masters
or it being a third party item we will endeavour to fill the order within
about three weeks. This can particularly be an issue if we have to advertise
items in the wargames press as the lead time between placing an advert
and production can sometimes result in the advert being out before the
item is available - with new items please be patient! There is a space
on the order form to indicate how you would prefer us to handle your
order in the event of an item being unavailable.
We do not process cheques or credit cards before items are sent.
Please note, due
to the large range of figures we have, we are generally only able to
carry limited quantities to shows, normally 4-6 of each item. If you
intend to collect a quantity of items at a show, please notify us at
least 1 week prior so that we can cast your order specially and avoid
disappointments. We also now offer a 10% discount for pre-orders collected
at shows. |
Returns
Policy
Items ordered by
mail order are subject to the Consumer Protection (Distance Selling)
Regulations 2000. The regulations give consumers an unconditional right
to cancel an order. This is to allow the consumer the opportunity to
examine the goods.
If you (the consumer) cancel an order, written notice must be given
by seven working days from the day after that on which the goods are
received. Where a contract is cancelled, you (the consumer) must ensure
that reasonable care is taken of any goods received and return them
to us
We will then refund your money as soon as possible and, at the latest,
within 30 days of receiving the written notice of cancellation, less
the cost of shipping.
If your item is
faulty, due to ordering, packing or casting errors, contact us immediately
so wwe can discuss the best option for issuing you with a replacement.
Please note that, within reason, we will supply certain lost parts,
such as the odd wheel or gun, at no charge. |
Disclaimer
LKM Direct Limited
reserve the right to alter packs without notice. In certain cases upgraded
products may be supplied at no extra cost. Whilst every care has been
taken to check the information in this catalogue for accuracy, LKM Direct
Limited accept no liability for any errors or omissions. |
|
|
|
|
|
|
|
